Voice AI Solution
An intelligent voice AI system that sounds like your best CSR — available 24/7, across every location. Built around your brand, your processes, and your standards.
See How We'll Build ItThe Challenge
During peak season, every missed call is a customer choosing your competitor. One person can't handle 93+ calls a day — and you're paying $15K/month to be first on Google.
Misclassified bookings mean the wrong technician shows up — wrong skills for the job. That's lost revenue, wasted drive time, and a bad review waiting to happen.
Call centers don't know your business. New hires take months to train. Your "small town plumber" feel is what sets you apart — and it has to stay.
Our Approach
Each phase builds on the last. Nothing gets deployed until it's been tested, refined, and approved by your team.
Understanding your business, your calls, and your standards
We start by listening. We'll audit your existing call transcripts — both the great ones and the ones that went sideways. This gives us the real language of your business.
Designing a voice that sounds like your best team member
This is where your brand comes to life in the AI. We'll design the voice personality from your real call transcripts — natural phrasing, controlled imperfection, the kind of warmth that makes people trust you. No robotic grammar. No canned responses.
Connecting your voice AI to your systems and workflows
We build the voice agent on an enterprise-grade AI platform using the most natural-sounding voice models available. Then we wire it into your existing tools — Simpro for bookings, NetSapien for call routing — so it works seamlessly with your current workflow.
Making sure it gets every call right before going live
We don't go live until it's right. We'll test with real scenarios — from "my basement is flooding" emergencies to routine tune-up bookings. Your team listens in, gives feedback, and we refine until the AI handles calls like a 10-year veteran.
Rolling out across branches and continuously improving
We start with one branch, prove it works, then roll out everywhere. The system gets smarter with every call — misclassifications get flagged, knowledge gaps get filled, and seasonal scripts update automatically.
How It Works
From the moment a customer calls to the moment their problem is solved — here's how the system routes and responds.
AI Answers
"Hi, thanks for calling — how can I help you today?"
Determines Location
"Where are you located?" — routes to correct branch invisibly
Branch A
Branch B
Branch C
Classifies & Routes the Call
Gas leak, flooding, no heat — immediate transfer to on-call human
Books directly in Simpro with correct type & tech skill match
Walks through DIY tips first — books a technician if needed
Complex or frustrated caller — seamless transfer, no AI loop
The Knowledge Engine
The AI doesn't just answer calls — it learns from every conversation and gets better over time.
580+ priority codes, emergency keywords, service types, and booking rules — all encoded so the AI makes the same decisions your best people would.
Trained on your best call transcripts. It learns your phrasing, your brand, your "how can I help you?" — not generic call center scripts.
Knows when it's cold season. Pushes furnace tune-ups in September. Adjusts emergency thresholds based on exterior temperature. Promotes maintenance plans when the timing is right.
Every call teaches the system. Misclassifications get flagged. Knowledge gaps get filled automatically. You can also manually feed it learnings anytime.
Why This Works
The AI learns from your best calls. It sounds like your team, not a call center. Customers get the same helpful, knowledgeable experience — whether they call at 2pm or 2am.
No more 18% drop rate. No more ad spend going to voicemail. Every caller gets answered, every time — and routed to the right solution fast.
Start with one branch. Roll out to all three. Add new locations without hiring and training from scratch. The system carries your standards everywhere.
Timeline
A clear path from kickoff to full deployment — built around your operational calendar.
Month 1–2
Discovery + Design
Call audits, voice persona, knowledge base
Month 2–3
Build + Integration
Voice agent, Simpro, routing
Month 3–4
Test + Staged Rollout
After-hours first, then overflow
August
Live & Proven
Ready for October cold season
The next step is straightforward. We'll start with your call transcripts and system configuration, and build from there.